Shipping & Returns

Shipping and Storefront Pick-up 

Shipping Rates:

Nest Designs offers free shipping to US and Canada orders over $90.00.

A flat rate of $8.00 is charged for US and Canada orders under $90.00.

All other international countries, see rate upon checkout (to see the shipping fee for your region, please proceed to check out and it will appear on your total before payment).

Local Pick-up:

For local pick-up orders, once your order is packed and ready for pick up, you will be notified by email.

Pick-up location: 6251 Graybar Rd Unit 150, Richmond, BC, V6W 1J8

Pick-up times: Monday - Friday, 10:00am - 4:30pm (not open on weekends or statutory holidays)

Black Friday 2023: To prep for our biggest sale of the year, please check out our Black Friday 2023 FAQ for information on sale-specific shipping, returns, and more.

Shipping Method

We ship with FedEx for all local and international orders. International orders are responsible for paying all taxes and duties, should they be charged.

Nest Designs can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center. Please note, shipping will happen on business days only (no weekends or statutory holidays).

Please note we are unable to instruct our couriers to leave your parcel in specified places. Please be vigilant about your delivery and be sure to track it. Nest Designs will not be held responsible for missing parcels.

 

Estimated Fulfillment Time

Regular (Non-Sale) Period: Please allow 1 to 3 business days for orders to be processed and packed.

Collection Launches:  Please allow 3-8 business days for orders to be processed and packed.

Sales: Please refer to the estimated shipping timelines mentioned during sale period.

Once orders are packed, it can take an additional 1-3 business days to ship (this is not inclusive of transit time). 

Order Changes/Cancellations

We start processing your order quickly which means we can’t make any changes once it’s confirmed. Often this includes changing the delivery address or delivery option. If you have made a mistake on your delivery address, please contact us at hello@nestdesigns.com immediately and we will do our best to make the adjustment. 

You may be able to cancel your order and place a new one instead, IF we are able to catch the order in time, you will be charged 4% processing fee to cancel the order.

In the event a product is sold out, Nest Designs has the right to refund the item and ship the remainder of the order, or if the entire order is sold out, cancel the order and refund the amount paid. 

Duties & Taxes

Nest Designs online orders do not include any applicable import taxes, customs duties and fees that are due upon entry into the destination country with the exception of Canada. For Canadian purchases taxes will be included in your purchase at checkout.

All other countries, duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country.

Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates.

Please contact your local customs office for more information.

 

Returns

We accept returns on products within 30 days of delivery date. Product must be unworn and unwashed with the original packaging and tags. All sale items, and items bought on promotion are FINAL SALE. For hygienic reasons, we also are unable to accept returns or exchanges on underwear.

Items purchased at a third party vendor such as a local boutique, must be returned to the same store store according to their return/exchange policy.

Canadian and US customers can select 'Shipped Return’ to return with a prepaid FedEx or USPS label set at a discounted/negotiated rate. Customers now have the option to accept their refund in the form of store credit. If store credit is selected, the $5.99 restocking fee will be waived. All refunds issued to the form of original payment will incur a $5.99 restocking fee.

International Orders: Orders placed outside of Canada and the US are final sale and can not be returned or refunded.

You can initiate a return request here. 

Please note, all the prices on our website are in US currency (USD). Any store credits will be issued in USD only. For Canadian customers, we cannot issue store credits in Canadian currency (CAD). However, when you use the store credits on our website for a future purchase, your store credits in USD can be converted to CAD. If you have any questions, please contact our Customer Care Team: hello@nestdesigns.com.

Local customers in Vancouver who made online purchases on the Nest Designs website have the option of returning items directly to the store. They can choose between receiving a refund in the form of store credit or having the amount refunded to their original payment method.  

For online purchases, you should initiate a return request online  through our RETURN CENTER  and follow the instructions mentioned in the return approval confirmation email to return the items. Please bring the RMA number (RMA) to the store as proof of return approval

Purchases made at a local store cannot be returned or exchanged online; these transactions should be processed through our local store.

At this time, we do not offer direct exchanges at the store to ensure smooth transactions. If you wish to exchange a product, please return it and reorder in-store. To initiate a return, please follow the return process mentioned above.

 

Damaged/Defective Items

If your item arrived damaged or became defective due to a manufacturer’s defect within 6 months from the date of purchase, we will gladly help you replace the item. You must email a photo of the defect to: hello@nestdesigns.com.

All claims for items that are damaged/defective upon arrival must be submitted within 7 days of the date the item is marked delivered by postal carrier. 

 

Sale Purchases

Sale items (except for major clearance sales) may be returned for store credit or exchanged only. When requesting a return label, please select the store credits option for sale returns.

All items purchased during a Clearance Sale (Summer Clearance, Pre-Black Friday, Black Friday or unless otherwise stated) are considered final sale.  Final sale items are sold in “as-is” condition and cannot be returned, exchanged, or replaced. 

Exchanges

For more efficient service, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your returned item, we refund the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Defective or damaged items may be exchanged for the same item if it is in stock.

 

Route Package Protection

 If you've purchased Route package protection at checkout and are experiencing issues such as package theft, damage in transit, or loss, you can file a claim here; https://claims.route.com. Feel free to also visit our FAQ page if you have any further questions

 

If you have any questions or concerns, please email us at: hello@nestdesigns.com